- 中国康辉旅游集团唯一官方网站 CCT.CN
We have been always thinking about, if we are customers, what kind of services do we want?
So while we are launching a series of policies for service guarantee, we sincerely hope that you can contact us if there is any dissatisfaction or service problem.
We will contact you in the first time to help solve the problem. Only do it in this way, can we be your friends!
Phone Complaint at Customer Service Center:
When you have a service problem, please call the customer service center 400-608-9988, and choose to make a manual online complaint!
Email complaints:
E-mail address:kefu.list@cct.cn
You can send your complaints to us via e-mail which will be easy for you to make the attachment and provide us details about your problems.
ormally, we will communicate with you within 24 hours!
It takes time to verify the complaints at the CCT’s stores all over China; therefore, we hope to get your understanding since it may take a little bit longer for stores’ complaints.
We sincerely invite you to participate in CCT’s innovation and service improvement, therefore, if you have any suggestions and ideas, please do not hesitate to share with us.
With the reference to your suggestions, we will try to improve CCT’s brand and products and services.
Online suggestions
When your proposal is adopted, and our products and services are improved, we will email the feedback of the improvement to your mailbox.
Thank you for participating in our innovation program.
